BPO AI Risk 2025
Business Process Outsourcing
Visualizing global BPO revenue and AI automation risk. Orange zones indicate major outsourcing hubs facing disruption from generative AI agents.
Visual Key
⚠️
= $10B Revenue
= BPO Concentration
Key Findings
Highest Risk %:
🇰🇪 Kenya (40%), 🇹🇭 Thailand (30%), 🇧🇩 Bangladesh (25%)
Largest $ at Risk:
🇮🇳 India ($26.9B), 🇵🇭 Philippines ($8.2B), 🇨🇳 China ($2.7B)
Why: Voice CX and data-entry work now fully replaceable by AI agents and automation.
🇰🇪 Kenya (40%), 🇹🇭 Thailand (30%), 🇧🇩 Bangladesh (25%)
Largest $ at Risk:
🇮🇳 India ($26.9B), 🇵🇭 Philippines ($8.2B), 🇨🇳 China ($2.7B)
Why: Voice CX and data-entry work now fully replaceable by AI agents and automation.
Risk Types
Total Revenue – Current BPO market
At Risk – Automatable by AI
Top 30 Countries
BPO Revenue & AI Automation Risk
Ranked by
2025 Revenue ($B)
2025 Revenue ($B)
Ranked by
Revenue at Risk ($B)
Revenue at Risk ($B)
